Lis Calandrino’s book Red Hot Customer Service: 35 Sizzling Ways to Heat Up Your Business and Ignite Your Sales was published in August 2009. We took Lis’s rough draft and, over the course of 10 months, got it into a polished, published format, and shipped 1,000 copies.

Since Lis is a voiceover artist as well, she came up with the idea to include a CD with the book, which we produced. She recorded her “10 Rules for Red Hot Customer Service” at a studio and sent us the tracks, which we finalized by adding music and breaks. We designed the CD and oversaw the publishing process.

The book is excellent, the CD is very informative, and there’s no one more capable of guiding a business to better customer satisfaction than Lis.